Shipping policy
DYM SKIN – Shipping Policy
Thank you for shopping with DYM SKIN! Each product is carefully handmade and packaged with love to ensure the highest quality.
Processing Time
All orders are processed within 2–4 business days (excluding weekends and holidays). Because our products are handmade in small batches, processing times may vary slightly during high-demand periods.
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days
Please note: delivery delays can occasionally occur due to carrier issues beyond our control.
Local Pickup (If Applicable)
Local pickup may be available for customers in the [Your City/Area]. You will receive an email notification when your order is ready for pickup along with instructions.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package every step of the way.
Shipping Address Accuracy
Please ensure that your shipping address is correct at checkout. DYM SKIN is not responsible for packages delivered to incorrect addresses provided by the customer.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 5 days of delivery at [your email address]. Include your order number and photos (if applicable), and we’ll make it right.
Warm Weather Advisory
Due to the natural ingredients used in our products (such as body butters and oils), items may soften or melt during warmer months. We recommend tracking your delivery and bringing packages indoors promptly. DYM SKIN is not responsible for melted products but will always do our best to package items carefully.
Shipping Locations
We currently ship within the United States. For international shipping inquiries, please contact us directly.
Contact Us
For any shipping-related questions, feel free to reach out at:
📧 dymskinco@gmail.com
Thank you for supporting DYM SKIN – Self-care that’s Full of Flava!