Refund policy

Due to the nature of our products and for hygiene and safety reasons, we do not offer returns, exchanges, or refunds for any opened or used skincare items. We encourage you to review product ingredients and descriptions carefully before purchasing.

If your order arrives damaged (e.g., broken glass, leaking bottles) or you receive the wrong item, please contact us within [3 or 5] days of delivery at dymskinco@gmail.com.

To help us resolve this quickly, please include:

While we stand by the quality of our ingredients, everyone’s skin is different. We cannot offer refunds due to skin sensitivity or a personal dislike of a product's scent or texture. We recommend performing a patch test before full application.

Once an order has been processed for shipping, it cannot be canceled or modified.